Customer Experience

(Formerly Educational Technology and Accessibility)

The IT Customer Experience group is focused on improving outcomes and the user experiences for Mines students, faculty, and staff by supporting the adoption and use of accessible technologies, services and solutions to enhance teaching and learning across campus.

instruction-learning technology graphic

Services and Resources

electronic accessibility

Accessibility

Ensuring access to technology and information for everyone

technology tools

Canvas and Digital Learning Tools

Technology solutions to make teaching and learning more efficient and effective

continuing and professional education

Continuing and Professional Education Services

Technology support for lifelong learning

To request support, fill out a service request at Mines Help Center.

Customer Experience Leadership

Ethan Crawford

Ethan Crawford

Title and contact - Manager, Customer Experience
ethan.crawford@mines.edu

Customer Experience Team

Ian Hales

Ian Hales

Title and contact - Technology Training Program Manager
hales@mines.edu

Monica Amore

Monica Amore

Title and contact - Instructional Technologist
monica.amore@mines.edu

Rich Tyrrell-Ead

Rich Tyrrell-Ead

Title and contact - Software and Applications Support Engineer (CPES)
rtyrrellead@mines.edu

Robin Dean

Robin Dean

Title and contact - Accessibility Technologist
rdean1@mines.edu

Shannon Harris

Shannon Harris

Title and contact - Business Technologist
shannon.harris@mines.edu