IT Service Desk (formerly Mines Service Center – MSC)
Phone: 303-278-HELP (4357)
The IT Service Desk serves as the first point of contact for Mines students, faculty, and staff who need help with computers and other technology.
DIYers, like to do your own troubleshooting? Check out our self-help information in the Mines Help Center.
Hours of Operation:
| Mon-Fri | 7:30 am – 9 pm |
| Sat/Sun | 9 am – 5 pm |
What’s new with the Service Desk?
We have shifted the Service Desk support and now offer phone and chat to get the support you need. Feel free to give us a call during business hours at 303-278-HELP (4357).
You will find Blaster has been made into a bot to help with chat support. BlasterBot is available 24/7 to answer questions and submit help requests. During Service Desk hours of operation, BlasterBot also facilitates live chat support.
If you need in person support we can set up an appointment to meet you. Here is the link to request in person service.
Mines Help Center | Knowledge Base and Service Ticket Submission
The MHC is full of helpful guides to walk you thru answers commonly asked of IT. It is located at helpcenter.mines.edu
CT156: Computer Lab
A.K.A. The Computer Commons, is accessible 24/7 with a Blaster Card.
Satellite Desk
We also have a student-staffed IT desk in the library, located next to the printers on the main floor. The student consultants are available for questions and get IT help as well.
Hours: 9am – 5pm
Canvas: 24/7 Support
Mines students and instructors have access to immediate support from Canvas technicians 24 hours a day, 7 days a week.
Students: Chat with Canvas Support or Call 1-833-255-1554
Instructors: Chat with Canvas Support or Call 1-833-291-3239
Outside Wireless Locations:
Outdoor wireless has been deployed in the following areas on campus for your convenience.
- Welcome Center lawn (West side),
- Elm patio
- Area around the Student Center
- IM Fields
Laptop Kiosks: Located in Brown and the Library
IT has installed two laptop kiosks –one in the library and one in Brown West. More information can be found at https://helpcenter.mines.edu/TDClient/1946/Portal/KB/ArticleDet?ID=118592.
Work with the IT Service Desk
Come work with us to help solve tech problems for the Mines community.