Service Delivery

The IT Service Delivery team encompasses User Experience and  Support Services, the IT Service Desk, IT Service Management, and Educational Technology and Accessibility. The User Experience and Support Services (UXSS) team provides services to help you buy, repair, or replace computing equipment, audio-visual and classroom support, as well as giving you support for commonly used business applications. The IT Service Desk and IT Service Management teams combine to provide both in-person and online support through our helpdesk.   The Ed. Tech team provides instructional and learning technology services, and accessibility support services, as well as support for our Continuing and Professional Education Services team.

Support for enterprise-wide services such as network, email, web, and other network based applications is provided by other groups within IT.

Our Team Leadership

Rose Foster

Rose Foster

Title and contact - Sr. Director, Service Delivery
rosefoster@mines.edu
303.273.3825

Peter Estacio

Peter Estacio

Title and contact - Sr. Manager, IT Service Management peterestacio@mines.edu
303.278.HELP (4357)

Ian Hales

Ian Hales

Title and contact - Technology Training Program Manager
hales@mines.edu

Dave Porter

Dave Porter

Title and contact - On-Site Support Manager
david.porter@mines.edu

Service Delivery Team
  • Rose Foster, Sr Director, Service Delivery
    • Peter Estacio, Manager, Service Desk
      • Ron Cosseboom
      • Troy Novak
      • Alondra Sandoval Bravo
      • Chris Varnadoe
    • Dave Porter, Manager, On-Site Support
      • Jay Brake
      • Chris Gipson
      • Dan Kearney
      • Eric Larsen
      • Skip Miller
      • Terrill Reed
      • Jane Shiao
    • TBD, Manager IT Customer Experience
      • Monica Amore
      • Robin Dean
      • Rich Tyrrell-Ead
    • Ian Hales, Manager, IT Training