Test out BlasterBot now and help it learn and better serve the Mines community.
BlasterBot is now living in the Mines Help Center and ITS web pages to help connect you with the guides and support services you need. In addition to answering your questions by utilizing machine learning AI, BlasterBot can also connect you directly with one of our fabulous ITS consultants during business hours.
How does it work? BlasterBot started learning all about ITS and its services by scanning the resources and knowledge from our ITS sites. The bot knows the basics, but as more questions are asked, the smarter it will become. This is where you come in—to better serve our students and community, we’d like help in enhancing and training BlasterBot. ITS encourages and invites the campus community to visit the Mines Help Center or ITS webpage and have a short conversation with BlasterBot. In the first few weeks, we anticipate that BlasterBot will often have partial, incorrect or incomplete answers. Those questions will be routed internally, reviewed, corrected and implemented back into the bot’s brain. This type of monitoring continues throughout the life of the bot.
Our tips for asking questions:
- Ask specific and simple questions. Compound questions will cause BlasterBot to respond with a list of options instead of an exact answer.
- Explore your area of expertise. Help build the knowledge base. BlasterBot has a lot of information about many areas across campus, however this bot is in the first phase of learning. You can report your feedback on responses using the link below. It is helpful if you submit the preferred response with your feedback when you come to a response that requires adjusting.
- Restart your conversation after three related questions. Ask a few related questions, click the “…” button to restart the conversation or close the bot and go to another page to ask a few more. When tracking a conversation to amend information, it is helpful to have conversations grouped into similar questions.
- Be patient. The bot is new and learning! Your participation and feedback are valuable and important. Use (and feel free to forward) the BlasterBot Feedback survey here.